Delivery
We currently do not ship outside of the UK or NI.
For custom Ashes Jewellery & Ashes Glass Gifts - An inclusion pack will be delivered to you within 3-5 business days after receiving your initial order and payment. Delivery timescales for completed orders vary depending on design and be found within each product listing.
For Self Fill Cremation Ashes Urn Jewellery we will dispatch your order within 3 working days from receiving your order.
For Personalised Engraved Jewellery we will deliver your order within 7 days from receiving your order.
If your order contains items with different processing timescales, please refer to the longest timescale as we we may send all items together.
Upon placing your order, you will be sent an order acceptance email. If any items become out of stock we will contact you either by telephone or via email as soon as possible. We will keep you informed about your order every step of the way, from placing your order, receipt of your inclusions back to us (for custom ashes jewellery) and when your order is ready to be dispatched. Once your order is packaged and dispatched we will send you an order confirmation dispatch email. As you can appreciate due to the fragile nature and processes involved in making your memorial jewellery, our processing times take time to craft. This is to ensure that each process and quality check is thoroughly maintained.
We keep our website updated with our current processing times and this can be found on each product page. Processing times apply from the date that we receive your inclusions back into us (for ashes jewellery) and not from the date of order placed with us. If you are still unsure, please feel free to contact us for further clarification. If your package doesn’t arrive within the expected delivery period please contact us where we will help in tracking down your delivery. All items will be shipped to the specified address upon checkout; this address will be on your confirmation email.
We shall not be liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or failure to obtain a signature or because of other circumstances beyond our reasonable control. If a customer changes the original Nicky Robin delivery instructions with the delivery service provider then the customer is immediately responsible for the parcel and Nicky Robin is no longer liable/responsible for the parcel and its whereabouts. We do not advise customers to change our original delivery instructions as there is a high risk of loss or theft etc to your parcel for which we would no longer be responsible for. In cases of items returned to us due to failed delivery it will be the customer’s responsibility to arrange and pay for re delivery.
If your piece is not as ordered, please contact us immediately to resolve.
