True Heart Memorial Ashes Charm Bead
NR0200MJ
Regular price £130.00Product Details:
- 925 Sterling Silver
- Heart charm crafted with inclusions such as ashes, hair or pet fur.
- Choice of colours
- Gift box included
At Nicky Robin we are always trying to find ways to help the world we live in, so with that in mind we have spend time researching and sourcing the very best sustainable eco friendly and cruelty free materials.
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After placing your order with us, we will automatically post out an inclusions pack to you containing full instructions, a capsule for ashes, hair or fur and a padded addressed envelope to send your inclusions into us. We will also include a ring sizer (if requested). Delivery of your pack will take approximately 1-3 working days.
Once we have received your inclusions pack back, we will send you a notification of it’s safe arrival and begin to process your order.
We will return any unused inclusions back to you with your completed jewellery.
With every piece of jewellery purchased you will receive:
- Free 12 month warranty (3 months on chains and bracelet chains)
- Free Nicky Robin presentation gift box
- Free polishing cloth
- Jewellery care card
- Certificate of Authenticity - for custom made ashes jewellery only.
With every order, you will receive:
- Free UK delivery on completed orders (excludes inclusions packs and print kits)
We also offer payment plans through Klarna and Clearpay.
For all other items not stated above, please check each individual product page.
UK - Free, fully tracked and secure delivery within UK (excludes NI) on completed orders. (excludes inclusions packs)
We currently do not ship outside of the UK or NI.
For custom Ashes Jewellery orders - An inclusion pack will be delivered to you within 1-3 business days after receiving your initial order and payment. Once we receive your inclusions pack back we will aim to process and deliver your completed order within 2 weeks. Processing times will be affected during holiday closures.
For Self Fill Cremation Ashes Urn Jewellery we will dispatch your order within 3 working days from receiving your order.
For Personalised Engraved Jewellery we will deliver your order within 7 days from receiving your order.
If your order contains items with different processing timescales, please refer to the longest timescale as we we may send all items together.
Upon placing your order, you will be sent an order acceptance email. If any items become out of stock we will contact you either by telephone or via email as soon as possible. We will keep you informed about your order every step of the way, from placing your order, receipt of your inclusions back to us (for custom ashes jewellery) and when your order is ready to be dispatched. Once your order is packaged and dispatched we will send you an order confirmation dispatch email. As you can appreciate due to the fragile nature and processes involved in making your memorial jewellery, our processing times take a few days to craft. This is to ensure that each process and quality check is thoroughly maintained.
We keep our website updated with our current processing times and this can be found on each product page. Processing times apply from the date that we receive your inclusions back into us (for ashes jewellery) and not from the date of order placed with us. If you are still unsure, please feel free to contact us for further clarification. If your package doesn’t arrive within the expected delivery period please contact us where we will help in tracking down your delivery. All items will be shipped to the specified address upon checkout; this address will be on your confirmation email.
We shall not be liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or failure to obtain a signature or because of other circumstances beyond our reasonable control. In cases of items returned to us due to failed delivery it will be the customer’s responsibility to arrange and pay for re delivery.
If your piece is not as ordered, please contact us immediately to resolve.
SPECIAL REQUESTS
We want you to be happy with your purchase from Nicky Robin, however as each product is custom made we can only offer a refund if the piece does not match what you have ordered, or, the item is faulty. We will firstly attempt to resolve the issue by repairing or remaking you a brand new piece (dependent on what the fault is).
If you do have any issues relating to the above, please contact us immediately (within 14 days of delivery) to resolve this for you. We may request you to upload photos or return the item back to us. We will provide advice based on each individual circumstance.
We understand how important your precious memorial jewellery piece is to you, so with this in mind we have provided advice on how to look after your jewellery so that it remains in beautiful condition.
Our memorial jewellery is crafted from materials including 925 Sterling Silver and Stainless Steel. All jewellery will tarnish over time and with this in mind, we supply all of our pieces with an extra protective coating barrier to help combat and slow down the tarnishing process. We also provide a FREE polishing cloth with every purchase to bring back the shine and originality in the event that your jewellery does become slightly tarnished or discoloured and a 12 month warranty for your peace of mind.
We recommend giving your jewellery piece a quick polish with your polishing cloth once daily to remove any residue that has built up throughout the day.
In the event that the recommended advice is not followed it could result in a repair or even a complete remake of your jewellery, which will incur a fee.
1) Remove Jewellery When Doing Housework
Harsh chemicals found in cleaning products, including washing up liquids will damage the finish of your memorial jewellery piece instantly. including both the metal and our special jewellery grade polymer within our ashes jewellery. Especially rings, which can be easily bent or scratched.
2) Remove When Swimming
Chlorine found in swimming pools and salt in sea water can break down the compositions of both the metals of our jewellery and our special polymer used to hold your inclusions within our ashes jewellery range.
3) Remove When Showering, Bathing & Hot Tub
Removing all jewellery when showering, bathing and using a hot tub will avoid tarnishing of the metal and coatings protecting the base metal. The products used when bathing and showing such as shower gel, soaps, hand wash, hair products will also severely damage our special ashes jewellery polymer.
4) Remove When Applying Perfume, Lotions & Hand Sanitisers
We recommend applying lotions and perfumes before putting on jewellery. Please let perfumes and lotions fully dry into your skin before wearing your memorial jewellery. Do not spray onto any jewellery surface. Remove jewellery when applying hand sanitiser.
5) Remove When Sunbathing
Strong UV rays and strong heat from the sun can damage the finish of your jewellery, including our special ashes jewellery polymer.
6) Do Not Use Jewellery Cleaners
Keep your jewellery away from electronic jewellery cleaners like ultrasonic cleaners as this will tarnish the metal completely to an irreparable stage. Also avoid using chemical cleaners like tablets and abrasives.
7) Take Care When Wearing Your Jewellery
As with all jewellery if you knock, drop, scrape your memorial jewellery piece it will tarnish the metal and coating. We recommend removing your jewellery when sleeping and exercising as this can put pressure on chains and loosen stones. Sweat ph levels can also affect the metal and polymer of our custom ashes jewellery pieces. Our special polymer used within our ashes jewellery is very strong and durable and can withstand a certain amount of wear and tear, however over time it can wear if continuous care is not taken.
